Privacy Policy
Last Updated July 22, 2025
Introduction
At FREIGHT CARTEL LLC ("we", "our", or "us"), we are committed to protecting the privacy and security of everyone who interacts with our services — including clients, partners, and website visitors. This Privacy Policy explains how we collect, use, share, and safeguard your personal information across our platforms and communications.
Information We Collect
We may collect the following categories of information:
- Personal Information: Full name, email address, phone number, mailing address, and identification details (e.g., driver's license, passport).
- Transactional & Commercial Data: Shipping preferences, order details, billing information, payment method, and purchase history.
- Technical Data: IP address, browser type, operating system, device type, and site activity logs.
- Communication Data: Messages submitted through forms, emails, customer service interactions, and marketing preferences.
How We Use Your Information
We use your information to provide, improve, and protect our services:
- Service Operations: To fulfill orders, process shipments, coordinate deliveries, and update you on order status.
- Marketing & Insights: To send relevant offers, news, or updates and to better understand how users engage with our services.
- Legal & Security: To comply with regulations, detect and prevent fraud, and enforce our terms.
- Support: To respond to inquiries, resolve issues, and improve user experience.
Sharing Your Information
We may share your information under strict confidentiality agreements with:
- Trusted Service Providers: Shipping carriers, payment processors, IT and analytics vendors.
- Legal Authorities: Where required by law or to respond to lawful requests.
- Business Transactions: In the event of a merger, acquisition, or asset transfer, your data may be shared with relevant parties.
How We Protect Your Information
We implement industry-standard security practices to protect your data:
- Encryption: Sensitive data is encrypted both in transit and at rest.
- Secure Systems: Our infrastructure is protected with firewalls and updated regularly.
- Access Controls: Only authorized personnel have access to your data.
- Incident Monitoring: We monitor our systems for suspicious activity and respond quickly to threats.
Your Rights
Depending on your location and applicable law, you have the right to:
- Access: You may request access to the personal data we hold about you.
- Correction: You may request that we correct inaccurate or incomplete information.
- Deletion: You may request the deletion of your data where legally permitted.
- Restriction: You may request limits on how we process your data.
- Objection: You may object to specific uses of your data, including marketing.
- Portability: You may request a copy of your data in a structured, machine-readable format.
To exercise your rights, please contact us (see Section 9).
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance user experience:
- Essential Cookies: Required for the website to function properly.
- Analytics Cookies: Help us understand how users interact with the site and improve performance.
- Preference Cookies: Remember your language, location, and user settings.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.
Data Retention
We retain your data only as long as necessary to:
- Deliver our services;
- Comply with legal and regulatory obligations;
- Resolve disputes and enforce agreements.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be reflected in the "Last Updated" date. Significant updates may be communicated directly to you when required.
Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us:
- Email:mail@fcartel.com
- Phone: +1 (313) 751-0201
- Address: Address: 4470 Gaston StSpring Hill, FL 34607
Thank you for trusting Freight Cartel. We value your privacy and are committed to protecting it.